help SUPPORT CENTER

Support & FAQ

Find setup guidance, troubleshooting tips, and policy details for App MagicWand.

Why are restrictions not applied?

Make sure Screen Time authorization has been granted and App MagicWand still has permission to manage restrictions. If needed, re-open the app and re-authorize access.

How do schedule rules work?

Create sessions such as school time, homework time, or bedtime. App access rules are switched automatically based on your configured time windows.

How do location-aware rules work?

Add trusted locations like home and school. Policies can update when a child enters or leaves these areas. Location permission must remain enabled.

Who can change settings?

Sensitive settings are protected by a passcode, so only the parent or guardian can modify app access rules and configurations.

Privacy and Transparency

Need more help?

Contact us if you need assistance with setup, permissions, or family policy planning.

magicwand@tangkunhou.com